Terms & Conditions

Last Updated: April 2025

Welcome to Spinasshop LTD! By accessing and using our website (https://spinasshop.com), you agree to follow the terms and conditions outlined below. We’ve written them in clear, straightforward language to ensure you understand your rights and responsibilities when shopping with us. Please take a moment to read through them carefully before placing an order.

About Us

Spinasshop LTD is a UK-based company dedicated to bringing you high-quality home and garden furniture. Here’s how to reach us:

  • Business Name: Spinasshop LTD
  • Address: 83 Foulden Road, London, England, N16 7UH, United Kingdom
  • Phone: +44 7577 032897 (available Monday–Friday, 9 AM–5 PM GMT)
  • Email: Contact@Spinasshop.com

We’re here to answer any questions and ensure your shopping experience is seamless.

Using Our Website

To make a purchase on Spinasshop.com, you must be at least 18 years old or have the consent of a parent or guardian. By using our site, you confirm that you meet this age requirement.

All content on our website, including images, text, designs, and logos, is owned by Spinasshop LTD or our licensed partners. You may not copy, reproduce, distribute, or reuse any content without our written permission. This includes product photos, descriptions, and any other materials displayed on the site.

We reserve the right to update, modify, or remove any content on our website at any time without prior notice. This could include product listings, prices, or promotional offers, so we encourage you to check product details before ordering.

Orders & Payments

When you place an order, it’s subject to product availability and successful payment processing. Here’s how it works:

  • Payment Methods: We accept all major debit and credit cards (e.g., Visa, MasterCard, American Express) as well as secure online payment options like PayPal. All transactions are processed through a secure payment gateway to protect your information.
  • Order Confirmation: After placing your order, you’ll receive an email confirmation with your order details. This email serves as confirmation that we’ve received your order, but it does not guarantee product availability until the order is processed.
  • Product Availability: If a product becomes unavailable after you’ve placed your order (e.g., due to high demand or inventory issues), we’ll notify you as soon as possible. You’ll have the option to receive a full refund to your original payment method or choose an alternative product of equal or lesser value. If the alternative is less expensive, we’ll refund the difference.
  • Order Cancellations: If you need to cancel your order before it ships, contact us immediately at Contact@Spinasshop.com with your order number. If the order hasn’t been dispatched, we’ll cancel it and issue a full refund. Once shipped, our standard return policy applies.

We strive to process orders quickly and accurately, but if you encounter any issues, our team is here to assist.

Delivery

We aim to dispatch your order within the timeframe specified on the product page, typically within 1–2 business days. Delivery times vary depending on your location and the shipping method chosen:

  • Standard Delivery: 3–7 working days.
  • Express Delivery (when available): 1–3 working days.

Occasionally, delays may occur due to high demand, holidays, or courier-related issues beyond our control. If there’s a delay, we’ll keep you updated via email and provide an estimated delivery date.

Accurate Shipping Information: Please double-check your shipping address when placing your order. We cannot be held responsible for lost or undelivered parcels due to incorrect or incomplete address details. If you need to update your address after ordering, contact us immediately, and we’ll do our best to make the change before dispatch.

For more details on our shipping process, including costs and delivery partners, please refer to our Shipping Policy.

Returns & Refunds

Your satisfaction is our priority. If you’re not completely happy with your purchase, you can request a return within 14 days of receiving your order. To be eligible for a return, items must be:

  • Unused and in their original condition.
  • Returned in their original packaging, including all tags, labels, and accessories.

Non-Returnable Items: The following items cannot be returned unless they arrive damaged or faulty:

  • Custom-made or personalised products.
  • Clearance or final sale items.
  • Items that have been used, damaged, or modified after delivery.

Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–7 business days. Original shipping costs are non-refundable, and if the item shows signs of use, we may issue a partial refund. For full details, including how to initiate a return, please see our Returns and Refunds Policy.

Product Descriptions

We take great care to ensure that all product descriptions, images, and dimensions on our website are accurate. However, please note:

  • Colour and Appearance: Product colours and finishes may vary slightly due to differences in screen settings, lighting, or manufacturing variations. These variations are not considered defects.
  • Measurements: Dimensions are provided as accurately as possible, but minor differences may occur. If precise measurements are critical, please contact us before ordering to confirm details.
  • Questions: If you’re unsure about a product’s features, materials, or suitability, reach out to us at Contact@Spinasshop.com. We’re happy to provide additional information or photos to help you make an informed decision.

Pricing

All prices on Spinasshop.com are listed in British Pounds (GBP) and include VAT where applicable. We strive to maintain accurate pricing, but we reserve the right to:

  • Update prices at any time without prior notice.
  • Correct pricing errors, such as typos or system glitches. If a pricing error occurs, we’ll contact you before processing your order to confirm if you’d like to proceed at the correct price or receive a refund.

Shipping costs (if applicable) will be clearly displayed at checkout. For more details, see our Shipping Policy.

Limitation of Liability

While we strive to provide a seamless shopping experience, Spinasshop LTD is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to:

  • Losses due to website downtime or technical issues.
  • Damages caused by improper use of our products.
  • Delays or issues caused by third-party couriers.

Your use of our website and products is at your own risk. We ensure our products meet high safety and quality standards, but we recommend following all provided instructions for safe use.

Updates to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our policies, legal requirements, or business practices. Any updates will be posted on this page with a revised “Last Updated” date. It’s your responsibility to review these terms regularly, especially before making a purchase. By continuing to use our website after changes are made, you agree to the updated terms.

Contact Us

If you have any questions about these Terms and Conditions, our products, or your order, we’re here to help:

  • Email: Contact@Spinasshop.com (expect a response within 1–2 working days)
  • Phone: +44 7577 032897 (available Monday–Friday, 9 AM–5 PM GMT)
  • Address: Spinasshop LTD, 83 Foulden Road, London, England, N16 7UH, United Kingdom

Thank you for choosing Spinasshop. We’re thrilled to have you as a customer and look forward to bringing style and comfort to your home!