Privacy Policy

Last Updated: April 2025

At Spinasshop LTD, your privacy is a top priority. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard it when you visit our website (https://spinasshop.com) or make a purchase. This Privacy Policy explains everything you need to know in clear, straightforward language, including what data we collect, how we use it, and your rights under UK data protection laws.

Who We Are

Spinasshop LTD is a UK-based online retailer specialising in stylish, high-quality home and garden furniture, including egg chairs, dining tables, ergonomic gaming chairs, and more. Here’s how to reach us:

Business Name: Spinasshop LTD

Address: 83 Foulden Road, London, England, N16 7UH, United Kingdom

Phone: +44 7577 032897 (available Monday–Friday, 9 AM–5 PM GMT)

Email: Contact@Spinasshop.com

We’re passionate about delivering exceptional products and ensuring your shopping experience is safe, secure, and enjoyable.

What Information We Collect

When you interact with our website, whether by browsing, creating an account, or making a purchase, we may collect certain types of information to provide you with the best possible service. Here’s a detailed breakdown of what we collect:

  • Personal Information:
    • Full name, billing address, and shipping address to process and deliver your orders.
    • Phone number and email address to communicate order confirmations, delivery updates, and customer service responses.
  • Order and Payment Details:
    • Information about the products you purchase, including order history and payment details. Payments are processed securely through trusted third-party gateways (e.g., WooCommerce Payments, Stripe, PayPal), and we do not store your full payment card details.
  • Website Usage Data:
    • Your IP address, browser type, device information, and operating system to ensure our website functions properly across different devices.
    • On-site activity, such as pages visited, products viewed, and time spent on the site, to improve your browsing experience.
  • Cookies and Tracking Data:
    • Data collected via cookies and similar technologies to track items in your shopping basket, personalise content, and analyse website performance (more details in the “Cookies and Tracking Technologies” section below).
  • Customer Communications:
    • Information you provide when contacting us, such as inquiries, feedback, or support requests, to help us address your needs effectively.

We only collect information that’s necessary to provide our services, improve your experience, or comply with legal obligations. You can browse our site without providing personal information, but certain details are required to place an order or use specific features.

How We Use Your Information

We use your information to ensure a seamless shopping experience and to enhance our services. Specifically, we use your data to:

  • Process and Deliver Orders: Handle your purchases, process payments securely, and arrange shipping to your designated address.
  • Communicate with You: Send order confirmations, delivery updates, and responses to your inquiries or customer service requests.
  • Improve Our Website: Analyse how users interact with our site to enhance functionality, fix technical issues, and optimise the user experience.
  • Personalise Your Experience: Tailor product recommendations and content based on your browsing and purchase history.
  • Send Promotional Offers: Occasionally send you emails about new products, special offers, or discounts. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Comply with Legal Obligations: Meet requirements under UK data protection laws, such as maintaining records of transactions or responding to data access requests.

We ensure that your information is used responsibly and only for the purposes outlined in this policy.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your data with trusted partners who help us operate our business and deliver our services. These partners are carefully selected and required to handle your data securely in compliance with UK data protection laws. We share your information in the following cases:

  • Payment Providers: Trusted third-party payment processors (e.g., WooCommerce Payments, Stripe, PayPal) handle your payment details securely to process transactions. We do not store your full payment card information.
  • Shipping Partners: Courier services (e.g., Royal Mail, Evri, DPD, Parcelforce) receive your name, shipping address, and contact details to deliver your orders.
  • Marketing and Analytics Tools: Platforms like Google Analytics and Meta Pixel help us understand website traffic, user behaviour, and campaign performance. This data is anonymised where possible to protect your privacy.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order, regulatory request, or to protect our rights, property, or safety.

All third parties we work with are bound by strict confidentiality agreements and data protection standards to ensure your information is secure.

Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us make your browsing experience better. We use cookies and similar technologies (e.g., web beacons, pixels) for the following purposes:

  • Essential Cookies: Keep track of items in your shopping basket, manage your login sessions, and ensure the website functions properly.
  • Performance Cookies: Analyse website traffic, such as which pages are most popular, to improve site performance and user experience.
  • Personalisation Cookies: Remember your preferences (e.g., language or region) and tailor content, such as product recommendations, to your interests.
  • Marketing Cookies: Deliver relevant ads and promotions based on your browsing behaviour, both on our site and across other platforms.

You can control how cookies are used through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of our website, such as adding items to your cart or checking out. For more information, check your browser’s help section or contact us for guidance.

Data Security

We take the security of your personal information seriously and use industry-standard measures to protect it, including:

  • Encryption: Secure Socket Layer (SSL) technology to encrypt data transmitted between your device and our website.
  • Secure Payment Processing: Third-party payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS).
  • Access Controls: Limiting access to your data to authorised personnel only, with strict internal policies in place.
  • Regular Monitoring: Ongoing reviews of our systems to detect and address potential vulnerabilities.

While we take every precaution to protect your data, no online system is 100% secure. If we become aware of a data breach, we’ll notify affected users promptly and take appropriate action in line with UK data protection laws.

Your Rights Under UK GDPR

If you’re based in the UK, the UK General Data Protection Regulation (UK GDPR) grants you specific rights over your personal data. These include:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Ask us to correct or update any inaccurate or incomplete information.
  • Right to Erasure: Request the deletion of your personal data, subject to certain conditions (e.g., we may need to retain some data for legal or transactional purposes).
  • Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances.
  • Right to Data Portability: Request your data in a structured, commonly used format to transfer to another service.
  • Right to Object: Object to certain uses of your data, such as direct marketing, or request that we stop processing it altogether.
  • Right to Withdraw Consent: Opt out of marketing communications or other consent-based processing at any time.

To exercise any of these rights, please contact us at Contact@Spinasshop.com with your request and any relevant details (e.g., your order number or email address). We’ll respond within 30 days, as required by UK GDPR, and may ask for additional information to verify your identity.

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. For example:

  • Order Data: Kept for up to 7 years to comply with UK tax and accounting laws.
  • Account Information: Retained until you request deletion or close your account, unless we’re required to keep it for legal reasons.
  • Website Usage Data: Anonymised data may be kept indefinitely for analytics purposes, but personal identifiers are removed.

When your data is no longer needed, we securely delete or anonymise it to protect your privacy.

International Data Transfers

As a UK-based company, most of our data processing occurs within the UK. However, some of our third-party partners (e.g., analytics or payment providers) may operate outside the UK. If your data is transféré to a country outside the UK, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your information in line with UK GDPR standards.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically, especially before providing new personal information. By continuing to use our website after changes are made, you agree to the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, we’re here to help:

  • Email: Contact@Spinasshop.com (expect a response within 10 working hours)
  • Phone: +44 7577 032897 (available Monday–Friday, 9 AM–5 PM GMT)
  • Address: Spinasshop LTD, 83 Foulden Road, London, England, N16 7UH, United Kingdom

Thank you for trusting Spinasshop LTD with your personal information. We’re committed to protecting your privacy and delivering a shopping experience you can feel confident about.