Shipping Policy

Last Updated: October 2025

At Spinasshop, we’re committed to delivering your furniture, dining sets, rugs, mats, and artificial plants safely and on time. This Shipping Policy explains our delivery options, costs, timeframes, and what to expect when your order arrives. We work with trusted UK couriers to ensure your items reach you in perfect condition.

Whether you’re ordering a small rug or a complete dining set, we’ve got the logistics covered so you can focus on making your home beautiful.

Delivery Coverage

We deliver to addresses throughout the United Kingdom mainland, including England, Scotland, Wales, and Northern Ireland.

Special Delivery Areas: Some locations require additional arrangements:

Scottish Highlands and Islands: Extended delivery times and potential surcharges may apply Northern Ireland: Standard delivery available with possible extended timeframes Offshore Islands: Please contact us before ordering to confirm delivery options Remote Postcodes: Certain UK postcodes are classified as remote by our couriers and may incur extra charges

We’ll always inform you of any additional costs or extended delivery times before confirming your order. Simply enter your postcode at checkout to see what applies to your area.

International Shipping: We currently only ship within the UK. If you’re ordering from outside the UK, please contact us at support@spinasshop.com to discuss options.

Delivery Timeframes

Delivery times vary depending on the size and type of items you order. Here’s what to expect:

Standard Items (Rugs, Mats, Artificial Plants, Small Furniture) Processing Time: 1-2 working days Delivery Time: 3-5 working days from dispatch Total Time: 5-10 working days from order placement

Large Furniture Items (Dining Sets, Sofas, Wardrobes, Beds) Processing Time: 3-5 working days Delivery Time: 7-14 working days from dispatch Total Time: 2-3 weeks from order placement

Made-to-Order Items Production Time: 4-6 weeks Delivery Time: 7-14 working days from dispatch Total Time: 6-8 weeks from order placement

These are estimated timeframes. We’ll provide a more specific delivery estimate when you place your order, and we’ll send you tracking information as soon as your items are dispatched.

Peak Periods: During busy times like Christmas, Bank Holidays, or sale periods, delivery may take longer. We’ll notify you of any expected delays when you order.

Delivery Costs

Shipping costs depend on your order value, delivery location, and the size of items you’re ordering.

Delivery Rates

Standard: Free Shipping
Fast: 4.95£ Charges

Multiple Items: If your order contains both standard and large items, the higher delivery rate applies to the entire order.

Remote Areas: Additional surcharges of £10-£25 may apply to Scottish Highlands, Northern Ireland, and certain remote postcodes. You’ll see any extra charges at checkout before payment.

Free Delivery Promotions

We occasionally offer free delivery promotions. Promotional codes and terms will be clearly displayed on our website and in marketing emails. Free delivery offers typically apply to UK mainland addresses only and exclude remote areas unless stated otherwise.

How Delivery Works

Order Confirmation

Once you place your order, you’ll receive an immediate email confirmation with your order number and summary. This confirms we’ve received your order, but it doesn’t mean it’s been dispatched yet.

Processing Your Order

We’ll prepare your items for dispatch. For standard items, this takes 1-2 working days. For larger furniture or made-to-order pieces, processing takes longer.

Dispatch Notification

When your order leaves our warehouse, we’ll email you with:

Dispatch confirmation Tracking number and link Estimated delivery date Courier contact information

Delivery Notification

Our courier partners (Royal Mail, DPD, or specialist furniture couriers) will contact you directly to:

Confirm your delivery address Provide a delivery window (usually AM or PM) Allow you to reschedule if needed (subject to courier terms)

For large furniture deliveries, you’ll typically receive a call the day before to arrange a convenient 2-4 hour delivery window.

Delivery Arrival

Please ensure someone aged 18+ is available to accept delivery at your specified address. Our drivers may ask for ID and a signature to confirm receipt.

Types of Delivery Service

Standard Doorstep Delivery

Included with all orders. The courier will deliver items to your doorstep, ground floor entrance, or building reception. This service doesn’t include:

Carrying items upstairs Unpacking or assembly Removal of packaging materials Delivery to a specific room

Perfect for: Rugs, mats, artificial plants, flat-pack furniture, and items you can easily move yourself.

Room of Choice Delivery

Available for large furniture items. The delivery team will:

Bring items into your home Place them in your chosen ground-floor room Remove outer packaging (inner packaging remains for your protection)

Cost: Included with large furniture deliveries over £500, or £25 for orders under £500

White Glove Delivery Service

Our premium service for the ultimate convenience:

Delivery to any room (including upstairs) Full unpacking and inspection with you Assembly of furniture (if applicable) Removal of all packaging materials Positioning furniture exactly where you want it

Cost: £75-£150 depending on item size and delivery location

Tracking Your Order

Once dispatched, you can track your delivery in real-time using the tracking link in your dispatch email. You’ll see:

Current location of your parcel Estimated delivery date Any delays or updates Driver contact details (for some couriers)

If you can’t find your tracking email, contact us with your order number and we’ll resend it immediately.

What to Do When Your Delivery Arrives

Before Signing

Check the packaging for visible damage before accepting delivery Count the items to ensure everything is there Note any concerns with the courier before signing

If packaging is damaged or items are missing, make a note on the delivery receipt before signing, and take photos. Then contact us within 48 hours at support@spinasshop.com.

After Delivery

Inspect your items as soon as possible after the courier leaves:

Check for damage that wasn’t visible through packaging Verify you received the correct items by checking your order confirmation Ensure all parts and fixings are included for furniture items

If you discover any problems, contact us within 48 hours with photos and your order number. We’ll arrange a replacement or collection quickly.

Missed Deliveries

If you miss a delivery, the courier will usually:

Leave a card with instructions for redelivery or collection Attempt delivery again the next working day Hold items at a local depot for 7-14 days

Redelivery Fees: First redelivery attempts are usually free, but subsequent redeliveries may incur charges from the courier (typically £10-£15). We’ll contact you if this applies.

If items are returned to us because delivery couldn’t be completed, you’ll need to pay for redelivery. To avoid this, please:

Ensure your delivery address and contact number are correct Be available during your delivery window Respond to courier calls and messages promptly

Delivery Issues and Support

We understand that sometimes things don’t go to plan. Here’s how we handle common issues:

Delayed Deliveries: If your order is significantly delayed, contact us and we’ll investigate with the courier. We’ll keep you updated and find a solution.

Damaged Items: Report damage within 48 hours with photos. We’ll arrange a free replacement or collection and full refund.

Wrong Items: If we sent the wrong item, we’ll collect it for free and send the correct item at no extra cost.

Missing Items: If part of your order is missing, contact us immediately and we’ll dispatch the missing items right away.

Lost Parcels: If your tracking shows your parcel is lost, contact us after 10 working days and we’ll open an investigation. Once confirmed lost, we’ll send a replacement or provide a full refund.

Order Changes and Cancellations

Before Dispatch: You can cancel or change your order anytime before it’s dispatched. Contact us as soon as possible at support@spinasshop.com. If we haven’t processed your order yet, we’ll cancel it for a full refund.

After Dispatch: Once dispatched, you can’t cancel the delivery, but you have 14 days from receiving your order to return it under our Returns Policy. You’ll be responsible for return postage costs.

Delivery Address Changes: Contact us immediately if you need to change your delivery address. We’ll try to update it with the courier, but this isn’t always possible once items are in transit.

Delivery During Peak Times

During busy periods (Christmas, Black Friday, Bank Holidays), our couriers handle increased volumes and delivery times may be extended by 2-5 working days. We’ll inform you of any expected delays when you place your order.

Top Tips for Peak Season Orders:

Order early to avoid disappointment Check our website for last order dates for Christmas delivery Provide a safe place or neighbor’s address for deliveries if you’ll be away Track your order regularly for updates

Safe Place Deliveries

For smaller items (rugs, mats, artificial plants), you can often request a “safe place” delivery where the courier leaves your parcel in a specified location without a signature. Options include:

A porch or covered area With a neighbor Behind a bin or gate

This option isn’t available for large or high-value furniture items. You can specify a safe place in the delivery notes at checkout or through the courier’s tracking system.

Contact Us About Delivery

If you have questions about delivery, need to arrange White Glove Service, or want to check if we deliver to your area:

Business Name: PATRICK DEALS LTD
Email: support@spinasshop.com
Phone: +44 7848 157847
Address: 83 Foulden Rd, London, United Kingdom, N16 7UH

We’re here to make sure your furniture, rugs, mats, and artificial plants arrive safely and on time. Thank you for choosing Spinasshop!