Privacy Policy - Spinasshop

At PATRICK DEALS LTD, your trust matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us for furniture, rugs, mats, or artificial plants. We’re committed to keeping your data safe and being transparent about how we handle it.

We comply with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all our UK customers.

Who We Are

Spinasshop is a UK-based online retailer offering quality furniture, dining sets, rugs, mats, and artificial plants to customers across the country. Operating from London, we’re the data controller responsible for your personal information under this policy. Our commitment is to handle your data responsibly, securely, and in line with UK law.

What Information We Collect

To provide great service and process your orders, we collect:

Personal Details: Your name, billing and delivery addresses, email, and phone number when you place an order, create an account, or contact us.

Payment Information: Card details or payment info processed securely through third-party services like PayPal, Stripe, or Klarna. We don’t store your full card details.

Contact Records: Any messages you send via email, phone, or our website contact form.

Website Activity: Your IP address, browser type, device info, pages you visit, and time spent on our site through cookies and analytics tools.

Marketing Preferences: Whether you want to receive newsletters, promotions, or updates about our collections.

Photos You Share: If you use our virtual room planner to visualize furniture or plants in your space.

We don’t collect sensitive personal data like health information unless absolutely necessary and with your clear consent. If you book a showroom appointment, we’ll collect basic contact details for scheduling.

How We Use Your Information

We use your data to make your shopping experience smooth and to meet our legal obligations:

Process Your Orders: We need your name, address, and payment details to deliver your furniture, rugs, or plants. Legal basis: It’s necessary to fulfill our contract with you.

Provide Customer Support: We use your contact info to answer questions and offer personalized advice. Legal basis: Our legitimate business interest in helping customers.

Improve Our Website: We analyze how people use our site to make it better. Legal basis: Our legitimate interest, plus your consent for cookies.

Send Marketing: With your permission, we’ll send newsletters and updates about new collections or special offers. Legal basis: Your consent.

Prevent Fraud: We verify transactions to keep everyone safe. Legal basis: Legal obligation.

Schedule Showroom Visits: We use your contact details to arrange appointments. Legal basis: Necessary to fulfill our agreement with you.

We don’t use your data for automated decision-making that would significantly affect you. You can unsubscribe from marketing emails anytime using the link in our emails or by contacting support@spinasshop.com.

Who We Share Your Information With

We only share your data when necessary and always with trusted partners who follow UK data protection laws:

Payment Processors: PayPal, Stripe, and Klarna handle secure transactions.

Delivery Services: UK couriers like Royal Mail or DPD need your name and address to deliver orders.

Analytics Providers: Google Analytics processes anonymized data to help us understand website performance.

IT and Hosting: Cloud providers store our website and customer data securely.

Email Services: Platforms like Mailchimp manage our newsletters, but only if you’ve opted in.

We never sell your data or share it with others for their marketing purposes. Partners only receive what they need to do their job, and we ensure they meet UK GDPR standards.

How We Keep Your Data Safe

Your information is stored securely on UK-based or UK GDPR-compliant servers. We protect it with encryption (SSL/TLS), firewalls, access controls, and regular security audits.

How long we keep your data:

Order information: 7 years (required by UK tax law) Account information: Until you delete your account or it’s been inactive for 2 years Marketing data: Until you unsubscribe Analytics data: Up to 26 months, anonymized Showroom appointment data: 6 months unless you continue interacting with us

If there’s ever a data breach, we’ll notify you and the UK Information Commissioner’s Office (ICO) within 72 hours as required by law.

Your Rights

Under UK GDPR, you have these rights:

Access: Get a copy of your personal data.

Correction: Fix any inaccurate or incomplete information.

Deletion: Ask us to delete your data (subject to legal requirements).

Restriction: Limit how we process your data in certain situations.

Portability: Receive your data in a format you can use elsewhere.

Objection: Object to us using your data for marketing or legitimate interests.

Withdraw Consent: Opt out of marketing or cookies anytime.

To use any of these rights, contact us at support@spinasshop.com or +44 7848 157847. We’ll respond within one month, free of charge (unless your request is particularly complex). If you’re not happy with our response, you can complain to the ICO at www.ico.org.uk.

Cookies and Tracking

Our website uses cookies to make your experience better:

Essential Cookies: These make basic features like checkout and login work.

Analytics Cookies: These help us understand how people use our site (data is anonymized).

Marketing Cookies: These show you relevant ads, but only with your consent.

You can control cookies through the banner on our site or your browser settings. Blocking some cookies might affect how the site works.

Other Important Information

Third-Party Links: Our website might link to sites like PayPal or Instagram. These have their own privacy policies, and we’re not responsible for how they handle data.

International Transfers: We mainly keep data within the UK. If we transfer data to partners outside the UK, we ensure they comply with UK GDPR through proper legal agreements.

Children’s Privacy: Our website isn’t designed for anyone under 16. If you think we’ve collected data from a child, contact us immediately.

Policy Updates: We might update this policy from time to time. Changes will be posted on our website with a new date. Major changes will be communicated by email.

Contact Us

If you have questions or concerns about your data:

Business Name: PATRICK DEALS LTD Email: support@spinasshop.com Phone: +44 7848 157847 Address: 83 Foulden Rd, London, United Kingdom, N16 7UH

We’re available weekdays 9 AM-5 PM and aim to respond within 48 hours.

Whether you’re shopping for dining furniture, a cozy rug, or adding greenery to your office, we want you to feel confident that your privacy is protected. Thank you for choosing Spinasshop Limited.

If you have questions or concerns about your data:

Business Name: PATRICK DEALS LTD
Email: support@spinasshop.com
Phone: +44 7848 157847
Address: 83 Foulden Rd, London, United Kingdom, N16 7UH